A Guide to Retaining Patrollers

Allan Miller Eastern Division Alumni Advisor

Allan Miller
Eastern Division Alumni Advisor

This guide will help Ski Patrollers understand their options if they need to interrupt patrolling. It’s a retention-focused approach for keeping experienced members connected to the National Ski Patrol community. The goal of this guide is to help patrols retain members who conclude they may need to step away from active patrolling by making sure they understand their options, know whom to contact, and feel encouraged to remain part of the NSP community.

Why This Matters

Patrollers may need to interrupt active service for many reasons, including family responsibilities, health, work demands, relocation, or changing availability. When members believe their only choice is to leave completely, the organization risks losing experienced people, institutional knowledge, instructors, mentors, and future volunteers. A clear education and communication process can help convert potential departures into continued engagement as Alumni by providing the patroller with options to retain their OEC technician certification and their connection to their patrol and the organization.

Key Message for Patrollers

Leaving active patrolling does not have to mean leaving NSP. Members who can no longer patrol regularly should be encouraged to explore all the options they have so they can remain connected, continue contributing, and preserve important benefits where applicable.

Options to Explain
• Alumni status: A path for members who need to step away from active patrolling while remaining connected to NSP.
• Temporary Not Patrolling
• Military Duty Status
• Continued years of service: Alumni may continue to accrue years of service.
• OEC options: Alumni may be able to maintain their OEC certification if they choose to meet applicable requirements.
• Instructor rating: Alumni who are OEC instructors may be able to maintain their instructor rating if they continue to meet program requirements.
• NSP access: Alumni may continue to have access to the NSP website, NSP store, and many professional offers.
• Flexible service: Alumni may still support the patrol through mentoring, training, administrative help, events, recruiting, fundraising, or other non-patrolling roles.

Recommended Process
1. Start the conversation early. Encourage patrollers to speak with their Patrol Director, Patrol Alumni Liaison, Region Alumni Advisor, Division Alumni Advisor before they stop participating or fail to renew or refresh their OEC certification.
2. Listen first. Understand why the member needs to interrupt active patrolling and whether the situation is temporary, seasonal, or long term.
3. Explain available options. Review Alumni status, secondary registration if applicable, OEC considerations, instructor rating considerations, and ways to remain involved.
4. Connect the member with an Alumni advisor. Provide contact information for the Patrol, Region, Division, or National Alumni advisor as appropriate.
5. Complete the registration/status process. Patrol Directors should work through the required steps to register the member appropriately and change the member’s status to Alumni when that is the right path.
6. Invite continued participation. Ask the member how they would like to help and identify meaningful ways to keep them involved.
7. Follow up. Check in after the transition to confirm the member has access to needed information and feels connected.

Roles and Responsibilities
Patroller – Talk with the Patrol Director before leaving active patrolling and ask about Alumni options.
Patrol Director – Discuss the member’s goals, explain available paths, complete required registration/status steps, and identify ways the member can stay involved.
Alumni Advisor – Answer questions, explain benefits and requirements, and help connect members with the right NSP resources.
Region, Division, and National Alumni Leaders – Provide guidance, resources, and contacts for patrols and members navigating the transition.

Education and Communication Action Items

Education
Members should receive clear information before they reach a decision point. Patrols can include Alumni information during annual refreshers, membership renewal reminders, leadership meetings, and one-on-one conversations with members who are reducing participation.

Communication
Patrol leaders should make it easy for members to ask questions without feeling that they are abandoning the patrol. Communication should emphasize respect for the member’s service, appreciation for their contribution, and practical next steps for staying connected.

Suggested Talking Points
• “You do not have to disappear from the patrol just because you need to step away from active duty.”
• “Alumni status may allow you to keep your connection to NSP and continue your years of service.”
• “If you want to maintain OEC or an instructor rating, we can help you understand the requirements.”
• “Your experience is valuable. Let’s talk about how you might still support the patrol in a way that works for you.”
• “We can connect you with an Alumni advisor who can answer detailed questions.”

Resources
• Patrol Alumni Advisor
• Region Alumni Advisor
• Division Alumni Advisor
• National Alumni Advisor
• NSP website: Education > Interest Groups > Alumni > Committee contact information
• NSP website membership information and Alumni resources

My goal since coming to this position is to help patrollers stay connected to their patrol and NSP. Give me a call if you have suggestions for how we should do this or questions about how to stay connected.

One More Thing

We will be holding an on-line seminar titled “Everything you should to know about how to stay connected to your patrol and NSP when life gets in the way.” This will be a zoom call for any member who wants to understand the options for interrupting active patrolling and not losing their OEC certification or connection to their patrol. This will be led by the Alumni Advisors of the Eastern Division and will be especially useful for Patrol Directors and Patrol Reps.
The specifics for registering for this Zoom call will be published soon.

Allan Miller
Eastern Division Alumni Advisor
518-441-3899

 

Patroller & Alumni Event Update

THIRD ANNUAL EASTERN DIVISION PATROLLER AND ALUMNI EVENT
Stratton Mountain, Vermont –  March, 15–20, 2026

Join us again for the Third Patroller and Alumni event. It will be a week of skiing, information, camaraderie, and après ski good times. We will again celebrate our shared passion for skiing and patrolling! Be there for as long as it’s fun for you! We hope you can stay the whole time, but your stay is up to you! No charge for notable alumni and patroller events. All costs for lodging, lift tickets, and meals are on you.

UPDATED INFORMATION 2/19/26

DATES: The event will coincide with their “Friends and Family Week”, March 15 – 20, 2026

LODGING: Stratton Mountain is AGAIN providing rooms for $99 per night plus tax and VT fees at Black Bear Lodge for the week of the event. This rate is for 1 or 2 people per room. The link for reservations is on the Patroller School website or call (800) 787-2886. Promo Code NSPA26.

LIFT TICKETS: Stratton Mountain is AGAIN giving us a great “Friends and Family” rate of $35.00 per day plus tax. Valid for the week of the event. Lift tickets will be available either through the reservation link or the outside ticket window on the uphill side of the Base Lodge. Identify yourself as a participant in the National Ski Patrol Alumni group and buy the appropriate number of 1-day tickets. Promo Code NSPA26.

OTHER EVENTS: Several after-dinner events are being planned. Last year’s events were well worth the time and a BIG BONUS to the week. Details and schedule of these events will be forthcoming.

Mark your calendars and be part of this unforgettable event. More details will be sent periodically.

VERY IMPORTANT: Let us know if you are coming or if you are interested in getting more information as it becomes available by using the Eastern Division Patroller School link.

Come for a day or come for the whole week. We can’t wait to see you there.

Organized by the Alumni Advisors of the Eastern Division for any member of NSP and their families.

 

Alumni Zoom Forum

The Region Alumni Advisors of the Eastern Division are inviting you to a scheduled Zoom Forum.

This will be the first-ever Alumni Forum. We are creating an opportunity for Alumni to share stories, have their questions answered, and help us understand how we can support them in staying connected with their patrol and patrolling friends and getting the most out of their Alumni membership.

We will discuss the third Alumni and Patroller Celebration at Stratton in March. This is a great week with special low-cost lodging and lift tickets, plus opportunities to socialize and gain insights into the resort that the general public rarely gets to experience.

Topic: Eastern Division Alumni – Forum
Time: Feb 5, 2026, 07:30 PM Eastern Time (US and Canada)
Join Zoom Meeting
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Passcode: 288574

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3rd Annual Patroller & Alumni Event

YES, IT WILL HAPPEN AND WE’RE GOING BACK TO STRATTON!

Join us again for the 3rd Patroller and Alumni event. It will be a week of skiing, information, camaraderie and Après Ski. We will again celebrate our shared passion for skiing and patrolling! Be there for as long it is fun for you. We hope you can stay the whole time, but your stay is up to you. No charge for notable alumni and patroller events. All costs for lodging, lift tickets, and meals are on you. 

HERE ARE THE DETAILS SO FAR!  

DATES

We are awaiting Stratton’s announcement of the dates. The event will coincide with their “Friends and Family Week,” mid-March, around St Patrick’s Day. Stay tuned for the details. 

LODGING

The price needs to be confirmed, but it appears Stratton is again providing rooms for $99 per night, plus tax and VT fees, at Black Bear Lodge for the week of the event. This rate is for one or two people per room. We will post a reservation link once the final dates are announced. 

LIFT TICKETS

The price has not yet been confirmed, but it appears Stratton is again offering us a great “Friends and Family” rate of $35.00 per day, plus tax valid for the week of the event. Just go to the outside ticket window on the uphill side of the Base Lodge, identify yourself as a participant in the National Ski Patrol Alumni group, and buy the appropriate number of one-day tickets. 

OTHER EVENTS

Several after-dinner events are being planned. Last year’s events were well worth the time and a BIG BONUS to the week. Details and schedule of these events will be forthcoming. 

Mark your calendars and join us for this unforgettable event. More details will be sent periodically. Come for a day, come for the whole week…JUST COME! We look forward to seeing you there. Stay tuned for more info and updates! 

VERY IMPORTANT: Please let us know if you are coming or planning to come. Register on the PatrollerSchool.org website. We will send you information about the event as it unfolds. 

Alumni Advice & Options

Allan Miller Eastern Division Alumni Advisor

Allan Miller
Division Alumni Advisor

We Know the options, so you don’t need to…until you do!  For most of us, when we join the National Ski Patrol and choose the area where we want to work, we don’t think much about the future.

Life happens, and some situations may require you to seriously consider how to navigate them without leaving our organization. This is when you go directly to your patrol, region, or division alumni advisor to learn about your membership options. NSP offers several that can help you without requiring you to relinquish your OEC certification. It is our responsibility to work with you and your patrol director to establish a plan that works for you.

Alumni are not a bunch of old patrollers sitting around telling snow stories…although there is some of that! It is one of several options NSP provides to help you stay connected to your patrol and NSP. We can help you understand them all and choose one that works for you.

Visit the Eastern Division website to learn more about the alumni program.

 

Alumni Events Galore!

2025 Annual Alumni & Patroller Celebration – March 16-20
• Celebrate, ski, and reconnect at the 2nd Annual Eastern Division NSP Alumni & Patroller Celebration!
• Join us at Stratton Mountain for an unforgettable gathering of NSP alumni and patrollers as we celebrate our shared passion for skiing and patrolling!
• Come for as long as you’d like—whether it’s a day or the whole event, the choice is yours!
Go to PatrollerSchool.org for information and a registration form. Use this link 2025 Flyer for the flyer with the details.

Genesee Valley Region Annual Alumni Day Invitation – February 28
• Friday, February 28, 2025, from 9:30 am to 2:00 pm at Hunt Hollow.
• The last day to register and order lunch is February 21!
• To register and get all the event information please click this link 2023 Genesee Valley Region Alumni Day
• Be sure to click the SUBMIT button at the end of the form.

Western Mass Region Annual Alumni Day – March 5
Calling all WMR Ski Patrol Alumni and Guests
Wednesday, March 5, 2025, at Ski Butternut, Great Barrington, MA
• Join us for a day of skiing or just come for lunch and camaraderie!
• Check in at the Upper Lodge and enjoy coffee and doughnuts at 9:00 AM.
• Lift tickets courtesy of Butternut Ski Patrol – hit the trails or hang out.
• Noon Buffet Lunch.
• Free for currently registered WMR Alumni.
• $10 cash payable at the door for all other family and guests.
RSVP for lift tickets and/or lunch to Ann Migliaccio.

Eastern New York Region 3rd Annual Alumni Day – March 9
• The Royal Mountain Ski Patrol will host the 3rd Annual ENY Alumni Day on March 9.
• Mountain management will provide a free day pass to currently registered alumni and patrollers.
• Those interested can assist the patrol with opening, mid-day, and closing trail checks.
• The day will begin when we gather at 8:30 to 9:00 AM at the Patrol Building at the top of the parking lot.
• Mid-morning breakfast and mid-afternoon lunch will be provided at the patrol top shack.
• You can attend for the full day or any part of the day
• We will meet in the Velcro Lounge at closing for a beer.
If you plan to attend, please respond to Dan Crandall or 518.365.6277.

Alumna Saves a Life!

Roberta Fox’s heroic actions were celebrated with a Purple Merit Star presentation at the Royal Mountain refresher on October 24, 2024. She has retired from active patrolling but remains an OEC Instructor and Instructor Trainer. Her 50+ years of patrolling spanned five patrols in three regions. I am pleased and proud to be able to share her summary of the event with everyone.

“On Wednesday, July 17, 2024, I attended an event at The Highlands Community Center in Johnson City, NY, that ended at 6:30 p.m. We were waiting for our weekly walking group activity. At about 6:45 p.m. a resident came back and yelled at me to get the bag. I asked, “What bag–the AED?” She replied “Yes” and I grabbed the bag and headed to the parking lot. I asked if 911 had been called 911 and she replied, “Yes.”

“I went to the parking lot and found Raymond Bayer mostly in the passenger seat of his Subaru, slightly leaning toward the driver’s seat, where his wife was seated. He was not responding to her and had shallow breathing, a weak pulse, and ashen color. I opened the AED and got the pads asking someone to hold the AED. Ray is a large man; there was no way to get him out of the car and onto the pavement. I was concerned that I would not be able to do CPR and hoped the AED would properly function with positive results. At 76 I was the youngest there and the only one with CPR/AED training.

“Exposing his chest, I applied the pads and had my helper press the AED button. The analysis said that no shock was warranted. I did a sternum rub, with no response. I continued to monitor his breathing and pulse, which varied from strong to weak to unable to detect and back. The pulse varied from very fast to slow. I made certain that the pads had good contact.

“Another resident was on the phone with 911 relaying information and answering questions for the dispatcher who remained on the phone until the ambulance arrived.

“A second AED analysis advised shock and to stand clear. Shock was given with virtually no response. I did another sternum rub and continued to monitor his breathing and pulse. Again, no improvements. At times I was unable to detect a pulse or breathing. I checked to make certain the pads still had good contact. I was very concerned that I could not do CPR if necessary.

“The police department arrived and saw that I had applied the AED pads and did not interfere.

“The third AED analysis advised shock; stand clear. Shock was given and he immediately opened his eyes, raised his hands, and moved his head. He looked around and spoke. His pulse was strong.

“The fire department arrived with at least two people—one came to the vehicle with his bag, and I told him what I had done. He was surprised that the AED had shocked Ray twice but seemed very pleased that Ray was alert. I told him that I let the AED “do its thing.” He talked to Ray, who correctly answered all his questions, including his name. He repeatedly asked Ray if he had any heart, stroke, or diabetic history. Ray said no and his wife confirmed it. During the transfer of care, the town’s medical car arrived followed by the ambulance. After further checking and talking with Ray, including checking a pulse oximeter, they brought the gurney to the car. They helped Ray stand and had him sit on the gurney. I could see that his facial color was back to normal.

“I was asked how many times Ray was shocked. I repeated three analyses and two shocks. I was asked how much time was between the shocks—30 seconds or two minutes. I said the AED did the timing, so it was two minutes. Several of the responders said I had saved his life; I said it was the AED that did. The ambulance took the AED to the hospital so that they could try to download information. It was returned on Thursday.

“Before the ambulance left, I learned that Ray had the car and apartment keys in his pocket and his wife needed them. I asked one of the ambulance crew if he could get Ray’s keys. He opened the rear door and asked the person beside Ray to get his keys. Ray told the attendant they were in his right pocket.

“On Wednesday night, Thursday, and Friday, I had conversations with Ray’s daughter and his wife and was told that many of the doctors and nurses at the hospital said that without the AED, Ray would not be alive. Thursday morning his daughter told me that Ray did not have any incidents during the night, and they were continuing to do tests including echocardiograms and catheterization.

“During my Friday morning conversation with his wife, I asked her why she was in the driver’s seat since Ray always drives. She said that during the activity, he began to have a strange feeling in his left arm and some mild chest discomfort, but didn’t think anything of it. He checked his watch which monitors things and told her nothing was unusual. In the parking lot, he got in the driver’s seat. He told her he didn’t feel good and wanted to go to his doctor’s office. They switched seats. She said he was having trouble getting in. He slumped over and she yelled to a resident to call 911. That person came into the building telling me that I was needed.

“His wife said that the echocardiograms showed no muscle damage and that they were waiting for the catheterization. The medical team was leaning toward some kind of electrical incident.

“Friday evening, Ray’s wife told me that the catheterization showed his arteries were clear. He is in good spirits and eating well. Ray is 89 years young! His wife told me that he has apnea and has been told not to sleep for more than 15 minutes without his CPAP machine.”

“A defibrillator was implanted on Wednesday, July 24. Ray returned home on Thursday, July 25. Ray called on Tuesday, July 30, to thank me for everything.

“On Wednesday, July 31, Jim Morris with the Town of Union Ambulance, called for additional information about the incident. He said that he ran a printout from the AED that showed that two shocks were given. He said that the hospital staff and cardiologists could not believe that Ray had been shocked. He told them that he had the tape to prove it. The ambulance service had four other CPR calls that day but mine was the only one successful.”

When Life Interferes with Patrolling…Call Us

As patrollers, we know situations can change very quickly. Our training prepares us to act and resolve the challenges presented to us. When we become patrollers, we do not spend time thinking that circumstances may interrupt our patrolling commitment. The reality is there are a bunch of circumstances that can cause us to consider interrupting patrolling or leaving it altogether. If this happens to you or another patroller you know, we are your parachute. We are the Alumni Program.

Call us, your Patrol and Region Alumni Advisors, and learn how to stay connected to patrolling or return to patrolling when appropriate. Visit the Alumni page on the Eastern Division website. Or, if you’re not sure who to call…call me, Allan Miller, Division Alumni Advisor, 518-441-3899.

Celebration at Mount Snow

The First Ever Celebration Patroller and Alumni Celebration was held from February 11-16, 2024. A total of 32 people attended the event including active patrollers, alumni, partners, and family. Many who participated for more than one day stayed at the Grand Summit Hotel slopeside. Some participated for a day and others commuted. Mount Snow’s central location because of its central location. We had attendees from throughout the division.

We got the opportunity to tour the Summit Patrol station and meet some of the on-duty patrollers. On Monday we got together after dinner at the American Flatbread with a group of their patrollers and got to see their contributions of patrol equipment they have used to help decorate the restaurant including a very early transport sled.

The event was fortunate to have three special events, two planned and one last moment. On Tuesday evening, Scott Launt, a dedicated patroller who has been working with the 10th Mountain Division team talked about the growing relationship between our organizations and how NSP’s expertise in winter skills is helping the army build their skills.

Division Safety Supervisor Kathy Fitzpatrick and members of her team and the Critical Incident Stress Team led by Melinda Mingus joined us on Tuesday afternoon for discussion with both the general sliding public and our participants on Mountain Safety and Incident Stress Management.

Thanks to our CNY Alumni Advisor Scott Launt we had the new National Board Chair, Richard Pietrafesa, join us for dinner. Wendy Aarnio, a recent national board member, also joined us. We took the opportunity to have a conversation with them about the latest news from the national office. Getting more insight into headquarters operations was very well received and appreciated by all.

The weather treated us to four very good days on the snow with all areas open on the mountain. We received great service from all the Vail Corp people including the hotel staff, the restaurant team, and all the people on the mountain. We all agreed the event was a great start to what will now be an annual event in the division.

Many thanks to Alumnus Doug Reddy from Tussey Mountain in the Western Appalachia Region who is now on the Mt. Snow School Staff, for the incredible help making this event happen and to all the Division Alumni Advisors who added their thoughts and suggestions to make the week a success.